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Office hours: Monday–Friday, 9am–5pm
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Whether you already have a tenant in place or your property is approaching the rental market, get in touch to discuss professional property management in Lancaster, Morecambe and surrounding areas.
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Send us a message below, or call us directly on 01524 969778.
Tenant Emergency Information
Leave the property straight away, open doors and windows if you can do so safely, and do not use light switches or anything electrical.
Call the National Gas Emergency Service on 0800 111 999 — free, 24 hours a day. Let us know as soon as you are safe.
Call 999 and get everyone out of the property first. Tell us once you are safe and the emergency services are dealing with it.
Turn the water off at the stopcock and, if water is near anything electrical, switch the electricity off at the consumer unit.
Then call us on 01524 969778 so we can get someone out to you.
For a power cut, call 105. It is free and connects you to your local network operator, whoever supplies your electricity.
If the problem is inside the property — exposed wiring, burning smell, sparking — switch the electricity off at the consumer unit and call us.
Check the boiler pressure and that the thermostat and timer are set correctly, then report it to us. We treat loss of heating or hot water as urgent, particularly in cold weather or where there are children or vulnerable adults in the property.
For anything that is not a genuine emergency, email us and we will pick it up on the next working day.
A genuine emergency is one that puts someone at risk or is causing serious damage to the property. Gas, fire and electrical network emergencies should always go to the numbers above first.